Refund policy

PRE-ORDERS:

Pre-orders dates are listed in the description of the item. These are estimates  and can some-times change due to delays from when I produce the handmade collection but I will try my best to make sure that you receive your timeless piece(s) between the estimated timeframe.

Pre-orders are non-refundable for change-of-mind unless product is faulty!

 

RETURN AND REFUND POLICY:

Fleur wants you to love your pieces, but if for any reason you're not completely satisfied, we offer a 20 day return policy in exchange for store credit. Simply contact me to initiate your return or exchange and we'll provide you with all the information you need. I want to make sure on providing excellent customer service and i'lll do everything we can to make sure you're completely satisfied with your purchase. We are only able to offer a refund if the product is faulty in which you need to contact us immediately to provide proof of the fault. 

• (Our return policy allows us to refuse items that do not comply with our terms and conditions).

• Sale Items are not accepted for return, exchange or credit.

• If eligible for refund; items have to be returned in original condition and not used in anyway. 

• ANYTHING HANDMADE CANNOT BE RETURNED!- Unless Faulty!

Important Note Before Making a Purchase:

Please be advised that refunds for products do not include shipping costs, and return costs are not covered. It is a customers priority to email us (support@fleurspeace.com) so that we can give them the details to return to Fleur. Please keep this in mind when making a purchasing decision. 

Reminder its a teenage owned Small business! xxxxx